GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic provisions
(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (Enviro Group GmbH) via the www.enviropack.de website or
via any other means of distance communication, unless otherwise agreed in writing between the parties. Deviating or conflicting terms and conditions shall only be effective with our express consent.

(2) We only offer you our products for purchase under the following terms and conditions if you are a natural or legal person or a partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding the legal transaction (entrepreneur).

• (1) In accordance with § 14 para. 1 no. 2 in conjunction with. Annex 3 No. 1 BFSG, we provide information on how our website (www.enviropack.de) or our services in electronic commerce meet the accessibility requirements of the relevant ordinance (BFSGV). This information can be accessed via a separate, appropriately labeled button (e.g. "Accessibility Statement" or similar designation) on our website and includes the following points in particular:a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• Descriptions and explanations necessary for understanding the performance of the service;
• a description of how the service meets the relevant accessibility requirements.

§ 3 Formation of the contract

(1) The subject of the contract is the sale of goods. The essential characteristics of the goods can be found in the respective offer.

(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the
online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, the order data will be displayed as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as a payment method, you will either be taken to the order overview page in our online store or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online store at
.

Before submitting the order, you have the option of checking the details in the order overview again, changing them (also via the "back" function of the Internet browser)
or canceling the order. By sending the order via the corresponding button ("Buy now", "Pay now" or similar), you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) You can also submit a binding contract offer (order) by telephone, email, fax, post or other means of distance communication.
The acceptance of the offer (and thus the conclusion of the contract) takes place immediately when ordering by telephone or at the latest within 5 days by confirmation in text form (e.g. email), in which the execution of the order or delivery of the goods is confirmed to you (order confirmation).
If you have not received a corresponding message within this period, you are no longer bound to your order. In this case, any services already rendered will be refunded immediately.

(5 ) Your requests for the preparation of an offer are non-binding for you. We will submit a binding offer to you in text form (e.g. by e-mail), which you can accept within
5 days (unless another period is specified in the respective offer).

(6 ) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 4 Individually designed goods, excess / short deliveries

(1) You shall provide us with the suitable information, texts or files required for the individual design of the goods via the online ordering system, with
your request or at the latest immediately after conclusion of the contract by e-mail. Any specifications we may have regarding file formats must be observed.

(2) You undertake not to transmit any data whose content infringes the rights of third parties (in particular copyrights, naming rights, trademark rights) or violates
existing laws. You expressly indemnify us against all claims asserted by third parties in this connection. This also applies to
the costs of any legal representation required in this connection.

(3) We do not check the transmitted data for correctness of content and in this respect accept no liability for errors.

(4 ) If specified in the respective offer, you will receive a correction template from us, which you must check immediately. If you agree with the design,
you release the correction template for execution by countersigning it in text form (e.g. e-mail).
The design work will not be carried out without your approval. You are responsible for checking the proof for correctness and completeness and for informing us of any errors. We accept no liability for any errors that are not objected to.

(5) In cases of individual design of goods, we are entitled to make excess or short deliveries, provided that the following conditions are met:

- technical production constraints require the change in quantity and
- this is a quantity deviation of up to a maximum of 20% that is customary in the industry and - you can reasonably be expected to accept this change in quantity.

The quantity actually delivered is invoiced.

§ 5 Prices, terms of payment and shipping costs

(1) Unless expressly stated otherwise, the prices quoted in the respective offers and the shipping costs are net prices.
They do not include the statutory value added tax.

(2) The shipping costs incurred are not included in the purchase price; they are to be borne by you in addition, unless delivery free of shipping costs has been promised. When ordering via the online shopping cart system, the shipping costs can be called up via a correspondingly labeled button on our website or in the respective offer and are shown separately during the online ordering process. In the case of requests for quotations, the shipping costs are calculated separately according to expenditure; further details can be found in the respective quotation.

(3) Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) shall be borne by you if the payment was initiated outside the European Union.

(4) You have the payment options shown under a correspondingly designated button on our website or in the respective offer.
Unless another payment term is specified for the individual payment methods or on the invoice, the payment claims from the concluded contract are due for payment immediately. The deduction of discounts is only permitted if expressly stated in the respective offer or invoice.

(5) If notification of delivery is requested, €7.95 plus VAT will be charged per notified delivery.

(6) Toll charges levied by transport companies will be passed on. This does not apply to orders in the online shop.

(7) We charge an additional environmental and service fee per order in the following amount (plus VAT in each case)*:

- up to 300 EUR = 3.58 €
- 301-600 EUR = 5.92 €
- 601-999 EUR = 8.68 €
- from 1000 EUR = 9.36€ €

* does not apply to orders in the online shopping cart system

§ 6 Terms of delivery

(1) The expected delivery period is stated in the respective offer. Delivery dates and delivery periods are only binding if they have been confirmed by us in writing. If payment is made in advance by bank transfer, the goods will only be dispatched after we have received the full purchase price and the shipping costs.

(2) If, contrary to expectations, a product ordered by you is not available despite the timely conclusion of an adequate covering transaction for a reason for which we are not responsible, you will be informed immediately of the unavailability and, in the event of withdrawal, any payments already made will be refunded immediately.

(3) Shipment shall be at your risk. If you wish, the shipment will be made with appropriate transport insurance, whereby the costs incurred as a result are to be borne by you.

(4) Partial deliveries are permissible and can be invoiced by us independently, provided that you are not charged additional costs for shipping as a result.

§ 7 Special provisions for framework agreements

(1) Framework contracts are not concluded via our website www.enviropack.de (online shopping cart system), but exclusively via other means of distance communication (e.g. by telephone, e-mail, fax) or in person.

(2) Unless otherwise agreed individually, the following provisions shall apply to framework agreements:

a) If you do not take delivery of the goods within the periods and delivery dates specified in the framework agreement, we will charge you storage costs of € 4.90 (plus VAT) per pallet space and month as well as the total value of the goods still to be called off. The storage period is limited to the period agreed in the framework agreement.

b) In the event of raw material price changes of ±15% or more, a corresponding price adjustment can be made in consultation with you. The basis is the ICIS value valid on the 1st of the month in which the order is placed:PE LLDPE Hexene C6 FD NWE Assessment Spot Full Market Range (High): EUR/ton, or PP Bopp Film FD Assessment Domestic Full Market Range (Mid): EUR/ton, or PVC FD EU Assessment Spot 4-6 Weeks Full Market Range (Mid): EUR/ton, or Acrylate Esters Europe, or EUWID value.

§ 8 Right of return for entrepreneurs

(1 ) For orders placed via the online shopping cart system, we grant you a voluntary right of return of 14 days from receipt of the goods in accordance with the following conditions.

(2) To exercise your right of return, you must contact us by telephone (02773747800), fax (0277374780780) or e-mail
(mail@envirogroup.de) within the return period. You must then send us the goods within 5 days to the following address,
. The time of receipt of the goods by us is decisive:

Leopold Schäfer GmbH
c/o Enviro Group GmbH
Am Sportplatz 3-5
57629 Norken

If the goods are returned within the return period without prior contact with us, we will charge you an additional handling fee
of 20% of the purchase price.

(3) The goods must not show any signs of use and must be returned undamaged, with the original labels and in the original packaging.
Otherwise the right of return cannot be exercised.

(4) The right of return does not apply to the following goods:

- Hygiene articles
- goods that are not regularly stocked in the online store www.evnriopack.de and are specially ordered, reduced in price or individualized for a customer.

(5) You shall bear the costs and risk of returning the goods.

(6) If you exercise your right of return, we will charge you a handling fee of 10% of the purchase price, but at least EUR 5.00 net.

(7) The purchase price paid will be refunded to you minus the handling fee within 14 days of receipt of the goods by us.
If the goods are returned without prior contact with us, the purchase price minus the handling fee will only be refunded within
14 - 30 days of receipt of the goods by us.

§ 9 Right of return for private customers

(1) The statutory provisions apply to private customers. For orders via the online shopping cart system or other regulations subject to the Distance Selling Act
, you are entitled to a right of return of 14 days from receipt of the goods in accordance with the following conditions.

(2) To exercise your right of return, you must contact us by telephone (02773747800), by fax (0277374780780) or by e-mail
(mail@envirogroup.de) within the return period. You must then send the goods to the following
address within the statutory period; the time of receipt of the goods by us is decisive:

Leopold Schäfer GmbH
c/o Enviro Group GmbH
Am Sportplatz 3-5
57629 Norken

(3) The right of return does not apply to goods that are not regularly sold in the online store www.enviropack.de and have been specially ordered,
produced or customized for a customer.

(4 ) You shall bear the costs and risk of returning the goods.

§ 10 Warranty

(1) The warranty period is one year from delivery of the goods. The shortening of the period shall not apply:

- for culpably caused damage attributable to us arising from injury to life, limb or health and for other damage caused intentionally or through gross negligence;
- insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;
- for items that have been used for a building in accordance with their normal use and have caused its defectiveness;
- for statutory recourse claims that you have against us in connection with warranty rights.

(2 ) Only our own information and the manufacturer's product description shall be deemed agreed as the quality of the item, but not other advertising,
public promotions and statements by the manufacturer.

(3) In the event of defects, we shall provide warranty at our discretion by rectification or subsequent delivery. If the rectification of defects fails, you may, at your discretion, demand a reduction in price or withdraw from the contract. The rectification of defects shall be deemed to have failed after the second unsuccessful attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of rectification of defects, we shall not be obliged to bear the increased costs arising from the transportation of the goods to a place other than the
place of performance, provided that the transportation does not correspond to the intended use of the goods.

§ 11 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) We reserve title to the goods until all claims arising from the current business relationship have been settled in full.
Pledging or transfer by way of security is not permitted before the transfer of ownership of the reserved goods.

(3) You may resell the goods in the ordinary course of business. In this case, you hereby assign to us all claims in the amount of the invoice amount that accrue to you from the resale; we accept the assignment. You are further authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

(4) If the goods subject to retention of title are combined and mixed, we shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the other processed items at the time of processing.

(5) We undertake to release the securities to which you are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured
by more than 10%. We shall be responsible for selecting the securities to be released.

§ Section 12 Choice of law, place of performance, place of jurisdiction

(1) German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) The place of performance and jurisdiction is our registered office if you are a merchant, a legal entity under public law or a special fund under public law.
The same applies if you do not have a general place of jurisdiction in Germany or the EU.

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II. customer information

1. identity of the provider

Enviro Group GmbH
Kalteiche-Ring 65
35708 Haiger Germany
Phone: 02773747800
E-mail: mail@enviropack.de

2. information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion
of the contract" of our General Terms and Conditions (Part I).

3. contract language, contract text storage

3.1 The contractual language is German.

3.2 The complete text of the contract is not saved by us. Before sending the order or inquiry, the contract data can be printed out or electronically saved using the print function of the
browser

4. codes of conduct

We have subjected ourselves to the quality criteria of Trusted Shops GmbH, which can be viewed at:
http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

These general terms and conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are constantly checked for legal conformity
. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

Last update 26.06.2025